Return & Refund Policy

Calmora®
Last updated:

Thank you for shopping with Calmora®. We want you to be fully satisfied with your purchase. Please read this policy carefully, as it explains exactly how returns and refunds work.

1. Return Window

You have 60 calendar days from the date of delivery to request a return.

2. Return Eligibility

Because our products are personal-care/wellness items (or: [insert product category]), eligibility depends on the condition of the item and the reason for the return:

✅ Defective, Damaged, or Incorrect Items
If you received a product that is defective, damaged, or different from what you ordered, we will accept the return with no restrictions. Simply contact us with photos or a short video showing the issue, and we will process your replacement or refund promptly.

✅ Unopened / Unused Items (Change of Mind)
If you simply changed your mind and the item is unopened and unused, we accept the return within the 60-day window — but you must provide clear photos and/or a video of the sealed, unused product before we authorize the return. This confirms the item is in its original, resalable condition.

❌ Opened Items in Correct, Perfect Condition
If the product was opened and is not defective — meaning you received exactly what you ordered and it is in perfect working condition — we do not accept returns or exchanges for this item once opened. This policy exists to protect the safety and integrity of our products for all customers.

3. Proof Required for All Approved Returns

To keep our process fair and prevent fraud, every return request requires supporting evidence:
- Clear photos and/or video of the product and its condition
- Photos of the original packaging and labeling
- Order number and date of purchase

Return requests without this evidence will not be authorized.

4. Return Shipping Costs

- Defective, damaged, or incorrect items: Calmora® covers the return shipping cost.
- Unopened items returned due to change of mind: the customer is responsible for return shipping costs.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, you may choose:
- A refund to your original payment method, or
- Store credit to use on a future purchase

Refunds are typically processed within [insert number, e.g. 5–10] business days after approval. Please note your bank or card provider may take additional time to post the refund.

6. Non-Returnable Items

The following are never eligible for return:
- Opened items in perfect, non-defective condition (see Section 2)
- Gift cards
- [Add any other exclusions specific to your products]

7. How to Start a Return

To request a return, please contact us at:
📧 thecalmorastore@gmail.com
🌐 [insert website URL]

Include your order number, photos/video, and a brief description of the reason for your return. Our team will guide you through the next steps.

8. International Customers

We currently ship to and serve customers in both English- and Spanish-speaking markets. Return shipping addresses and any customs/duties responsibilities will be communicated once your return is authorized.

9. Contact Us

If you have any questions about this Return & Refund Policy, please reach out:
📧 thecalmorastore@gmail.com

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Calmora® reserves the right to update or modify this policy at any time. Changes will be posted on this page with a revised "Last updated" date.