Shipping Policy

Calmora®

Thank you for shopping with Calmora®. This Shipping Policy explains how we process and ship your orders, including estimated delivery times and costs.

1. Order Processing Time

Once your order is placed, please allow 1–3 business days to process it before it ships. Orders are not processed on weekends or holidays.

2. Shipping Times

After your order has been processed, transit time is typically 3–10 business days, depending on your location.

Total estimated delivery time: 4–13 business days from the date your order is placed.

Please note these are estimates and not guarantees. Delivery times may vary due to factors outside our control, such as carrier delays, customs processing, weather, or high-demand periods (e.g., holidays).

3. Shipping Costs

- Free shipping on orders of $30 or more.
- Orders under $30 will have a shipping cost calculated at checkout based on your location and order weight.

4. Order Tracking

Once your order ships, you will receive a tracking number by email so you can follow your package every step of the way.

5. Where We Ship

We currently ship to customers in the United States, United Kingdom, and the European Union. If your country is not listed at checkout, please contact us to check availability.

6. Customs, Duties, and Taxes (International Orders)

For orders shipped outside of Spain, your package may be subject to import duties, taxes, or customs fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the price of your order or shipping cost. We recommend checking with your local customs office for more information before ordering.

7. Delayed, Lost, or Missing Packages

If your tracking shows unusual delays, or your package appears lost, please contact us at the email below so we can investigate with the carrier and find a solution.

If your order shows as "delivered" but you have not received it, please check with neighbors or your local delivery office first, then reach out to us — we're happy to help.

8. Incorrect Shipping Information

Please double-check your shipping address at checkout. Calmora® is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer. If you notice an error shortly after ordering, contact us immediately and we will do our best to update it before the order ships.

9. Damaged Packages

If your package arrives visibly damaged, please contact us with photos as soon as possible so we can assist you — see our Return & Refund Policy for full details on damaged or defective items.

10. Contact Us

If you have any questions about shipping, please reach out:

📧 thecalmorastore@gmail.com