Privacy Policy

Calmora®

Calmora® ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase, and it outlines your rights regarding that information.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information you provide to us:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely — see Section 3)
- Any information you provide when contacting customer support

Information collected automatically:
- IP address
- Browser type and device information
- Pages visited and time spent on our site
- Referring website
- Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your order (confirmations, shipping updates, customer service)
- Respond to inquiries and provide customer support
- Improve our website, products, and customer experience
- Detect and prevent fraud
- Comply with legal obligations

We do not currently send marketing emails or newsletters. If this changes in the future, we will update this policy and obtain your consent where required by law.

3. Payment Processing

Our store runs on Shopify, and payments are processed securely through Shopify Payments. We do not store your full credit card details on our servers. Payment information is transmitted directly to Shopify Payments through encrypted, PCI-DSS-compliant systems.

For more information, you can review Shopify's own privacy practices at https://www.shopify.com/legal/privacy.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only with:
- Service providers who help us operate our store (e.g., Shopify for hosting and store management, Shopify Payments for payment processing, shipping carriers for order delivery)
- Legal authorities, if required to comply with a law, regulation, or valid legal request
- Business transfers, if Calmora® is involved in a merger, acquisition, or sale of assets (your information may be transferred as part of that transaction)

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies (via Shopify's platform) to:
- Keep items in your shopping cart
- Remember your preferences
- Understand how visitors use our site
- Improve site performance

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect your shopping experience.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting requirements.

7. Your Privacy Rights

Depending on where you live, you may have certain rights over your personal data.

If you are in the European Union or United Kingdom (GDPR / UK GDPR):
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict certain processing
- Request a copy of your data in a portable format
- Lodge a complaint with your local data protection authority

If you are in the United States:
Depending on your state of residence, you may have rights such as the right to know what personal information we collect, the right to request deletion, and the right to non-discrimination for exercising these rights.

To exercise any of these rights, please contact us at the email below.

8. Data Transfers

Because we serve customers in the US, UK, and EU, your information may be transferred to and processed in countries other than your own, including the United States, where Shopify's servers may be located. We take reasonable steps to ensure your data is treated securely and in accordance with this policy wherever it is processed.

9. Children's Privacy

Our website is not directed at children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

📧 thecalmorastore@gmail.com