Términos del servicio
Terms of Service
Calmora®
Welcome to Calmora®. These Terms of Service ("Terms") govern your access to and use of our website and the purchase of products from our online store, including our relaxation caps for animals and any related products (the "Products"). By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.
1. About Calmora®
Calmora® is an online store based in Spain, specializing in relaxation caps designed to help calm animals in stressful situations. All references to "we," "us," or "our" refer to Calmora®.
2. Eligibility
By using our website, you confirm that you are at least 18 years old, or that you are using the site under the supervision of a parent or legal guardian. You may check out as a guest — account creation is not required to place an order.
3. Products and Product Information
We make every effort to accurately describe our Products, including materials, sizing, and intended use. However:
- Colors, materials, and images may vary slightly depending on your screen or manufacturing batch.
- Our relaxation caps are designed as a comfort and calming aid for animals and are not a substitute for veterinary care, medical treatment, or professional behavioral advice. If your pet shows signs of severe anxiety, distress, or illness, please consult a licensed veterinarian.
- Product should be used as directed. Always supervise your animal while using the product, especially during initial use.
4. Pricing and Payment
- All prices are listed on our website and may be displayed in different currencies depending on your location.
- We reserve the right to change prices at any time without prior notice; however, the price charged will always be the price displayed at the time you complete your order.
- Payment is processed securely through Shopify Payments. By providing payment information, you confirm that you are authorized to use the payment method provided.
5. Order Acceptance
Placing an order does not guarantee that we will accept it. We reserve the right to refuse or cancel any order for reasons including, but not limited to:
- Product unavailability
- Errors in pricing or product description
- Suspected fraudulent activity
- Issues with your order (e.g., incomplete shipping information)
If we cancel an order after payment has been taken, you will receive a full refund.
6. Shipping and Returns
Shipping timelines and return/refund conditions are described in our separate Shipping Policy and Return & Refund Policy, which form part of these Terms.
7. Intellectual Property
All content on this website — including the Calmora® name, logo, product photography, graphics, and text — is the property of Calmora® and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or use our content or branding without our prior written permission.
8. Acceptable Use
When using our website, you agree not to:
- Use the site for any unlawful purpose
- Attempt to gain unauthorized access to our systems or data
- Interfere with the proper functioning of the website
- Submit false or misleading information when placing an order
- Use automated tools (bots, scrapers) to access the site without permission
9. Limitation of Liability
To the fullest extent permitted by law, Calmora® shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Products or website, including but not limited to any adverse reaction of an animal to the product. Our total liability for any claim related to a Product shall not exceed the amount you paid for that Product.
Nothing in these Terms limits or excludes our liability for matters that cannot legally be limited or excluded under applicable law.
10. Indemnification
You agree to indemnify and hold Calmora® harmless from any claims, damages, or expenses arising from your misuse of the website or Products, or your violation of these Terms.
11. Third-Party Links
Our website may contain links to third-party sites (such as Shopify or shipping carriers). We are not responsible for the content, policies, or practices of any third-party websites.
12. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our website after changes are posted constitutes your acceptance of the updated Terms.
13. Governing Law
These Terms are governed by the laws of Spain, without regard to conflict-of-law principles. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Spain, without prejudice to any mandatory consumer protection rights you may have in your country of residence (e.g., under EU or UK consumer law) if those rights cannot be waived.
14. Contact Us
If you have questions about these Terms of Service, please contact us at: